Refund Policy

Last updated September 29, 2026

We want every order to arrive exactly as expected. This policy explains what to do if something goes wrong.

Damaged, missing or incorrect items

If anything in your order arrives damaged (for example a broken seal, cracked vial, or powder that looks wet or discoloured), is missing, or is not what you ordered, contact us within 48 hours of delivery. We will send a replacement or give you a refund.

To report a problem, use the form on our Support page, choose “Returns & Refunds,” and include your order number and a short description. Photos help us resolve it faster. We reply within one business day.

Returns

Because our products are research materials, we cannot accept returns once a vial's seal has been broken, to protect the integrity of every product we ship.

Cancelling an order

You can cancel an order at any time before it ships by contacting us through the Support page. If you have already paid, we will refund you in full. Orders that are never paid are cancelled.

How refunds are paid

• Interac e-Transfer: refunded by e-Transfer to the email address you paid from.
• Cryptocurrency: refunded to a wallet address you give us, for the Canadian-dollar amount of the refunded items.

Approved refunds are sent within 5–7 business days. The time it takes to reach you depends on your bank or wallet provider.

Lost packages

If your tracking shows no movement for an unusually long time, contact us and we will work with the carrier to locate your package. If it cannot be found, we will send a replacement or refund your order.